Our Policy

MADE TO ORDER

Every Silvora Carats piece is handcrafted to order with meticulous attention to detail, using the finest materials 925 Sterling Silver and hand-selected, ethically sourced gemstones. Quality and craftsmanship are at the heart of everything we create.

Please allow 3–4 weeks for your piece to be handmade and shipped.

Need it sooner? Email us at contact@silvoracarats.com for rush order inquiries we will always do our best to accommodate you.

Once your payment has cleared and your order is confirmed at checkout, you will receive an automated email with your order invoice. Have questions? Don't hesitate to reach out we're here to help.

SHIPPING & DELIVERY

We ship all orders with full insurance and signature confirmation to ensure your piece arrives safely. Shipping timelines begin after your piece has been completed (approximately 2-3 weeks from order date).

Shipping Damage

If your piece arrives damaged, you must contact us within 24 hours of delivery at contact@silvoracarats.com to request a replacement. Please include a clear photo of the damaged piece in your email so we can assess the issue promptly.

After the 24-hour window, we are unable to offer a replacement, but you are welcome to send the piece in for elective repair (see Repairs section below).

RETURNS & EXCHANGES

We gladly accept returns or exchanges within 15 days of delivery, provided all of the following conditions are met:

◆ Item is unworn and unused

◆ Item is in its original packaging

◆ Item is free of any signs of wear, damage, or alteration

All returns and exchanges are closely inspected upon receipt. If an item shows any signs of wear, scratches, resizing, damage, or use, it will not be accepted and will be returned to the customer at their expense.

Non-Returnable Items

Due to their custom nature, the following items are not eligible for return or exchange unless they arrive damaged or defective:

◆ Custom or personalized jewelry orders

◆ Eternity bands made to order

◆ Items with any physical damage caused after delivery

To initiate a return or exchange, please email contact@silvoracarats.com with your order number and reason for return.

RESIZING

We want every Silvora Carats piece to fit you perfectly. We offer complimentary resizing within 30 days of delivery for ring orders simply cover the cost of return shipping to us.

Resizing Limitations

Please note the following before requesting a resize:

◆ Rings can be resized up or down by a maximum of one full size

◆ Resizing beyond this limit may compromise the structural integrity and design of the ring and cannot be performed

◆ Some designs including eternity bands and rings with channel-set stones cannot be resized due to their construction

◆ After the 30-day complimentary window, resizing is subject to a service fee plus return shipping costs

To request a resize, email contact@silvoracarats.com with your order number and your current and desired ring size.

REPAIRS

We stand behind every piece we create and are happy to offer repair services on any Silvora Carats jewelry.

Please note the following repair policies:

◆ We are not responsible for damage sustained after the piece has been worn, or for normal wear and tear

◆ All repairs are subject to a service fee, plus the cost of any additional materials and return shipping

◆ A personalized repair quote will be provided before any work begins

To request a repair, email contact@silvoracarats.com with a description and photo of the issue, along with your original order number if available.

DEFECTS

We take great pride in the quality of every piece we make. If you believe your Silvora Carats piece has a manufacturing defect, please contact us within 15 days of delivery at support@silvoracarats.com with the following:

◆ A clear photo of the defect

◆ A description of the issue

◆ Your order number

We will assess each case individually and work with you toward a satisfactory resolution whether that is a repair, replacement, or exchange.

ORDER CANCELLATIONS

We understand that circumstances change. Cancellations are handled as follows:

◆ Orders may be canceled within 24 hours of purchase for a full refund, minus any credit card processing fees

◆ After 24 hours, cancellations are subject to a 25% restocking fee, as each piece is made to order and materials are sourced specifically for your item

◆ Once your piece has entered production (typically after 48–72 hours), cancellations may not be possible

To cancel an order, email contact@silvoracarats.com as soon as possible with your order number.

JEWELRY CARE

To keep your Silvora Carats piece looking its best for generations, we recommend the following:

◆ Store your jewelry in the provided pouch or a soft-lined box when not in use

◆ Remove jewelry before swimming, bathing, exercising, or applying lotions and perfumes

◆ Clean gently with a soft, dry cloth after wearing

◆ Have your jewelry professionally cleaned and inspected annually

Proper care ensures the longevity of your piece and helps maintain the integrity of gemstone settings.

PRIVACY & PAYMENT

Silvora Carats is committed to protecting your personal information. We use industry-standard encryption to secure all transactions. We accept all major credit cards, and your payment details are never stored on our servers.

We do not share, sell, or rent your personal information to any third parties. For questions about how we handle your data, please email contact@silvoracarats.com.